Frequently Asked Questions
Everything you need to know about your IRON OX experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international deliveries may take 7-14 business days depending on the destination.
How do I return an item for an exchange or refund?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply access our online portal to generate a prepaid return shipping label.
How can I ensure I select the correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring your favorite garment at home and comparing it to our specifications for the most accurate fit.
What payment methods do you accept?
IRON OX accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments sustainably produced?
Quality and ethics are at our core. We partner with certified manufacturers who prioritize fair labor practices and utilize high-grade, durable fabrics designed to reduce fast-fashion waste.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.